I remember one instance when I used to go to the hairdresser and she used to bring tears to my eyes when she: A.) would burn me with the flatiron and B.) when she saw that my hair was breaking off and she would tell me that I need to stop doing whatever it was that I was doing to my hair ( even though I never did anything to it. I only went to HER to do my hair...... she couldn't do the math and figure out that SHE was breaking my hair off!!!!!).